There’s nothing more annoying than trying to tune into your favourite Prime show or film and not being able to access the streaming platform at all. If you’re not sure what the problem is – or how to fix it – then we’re here to help.
On Monday 20 October 2025, there have been confirmed outages for Prime Video across the UK.
One of our editors tried to log in to the site, and his two-factor confirmation code wouldn’t come through – seemingly confirming the problems for Tech Advisor.
Before you go unplugging cables and changing passwords, there’s a couple of health checks you can do to see whether the problem is on the site’s end, and not yours:
Visit an independent status checker website
Using these sites is completely free, and you can also use them for other streaming services and websites should you wish.
Here you’ll see the latest spike in issues, recorded on Monday 20 October 2025:
Down Detector
Use Twitter or social media
Find out the issue on your end
If none of these are yielding results, then you may have an issue with your account, device or your internet/TV provider. Here’s some more tests you can undertake to source out the route of the problem and get back up streaming:
Check the error codes
If you’re trying to play a video and the webpage is issuing an error code, here’s the meanings of some of the most common and what you can do:
Error 2063
- Go to your payment details and ensure that the 1-Click options are correct and up to date
- If the show/movie is rented or purchased, ensure that the order is listed as ‘completed’ in your history
Error 5004
- Ensure that your email address and password that you sign in with are correct
- Try logging into your general Amazon account – if that doesn’t work then reset your password
Error 7235
- If you use Chrome, check if there are any browser updates by heading into your Settings. If so, download the update when prompted
- You can also check for updates in Chrome by inputting chrome://components into your address bar. Click ‘Check for Update’ under Widevine Content Decryption Module and install any available updates
Errors 1007, 1022, 7003, 7005, 7031, 7135, 7202, 7203, 7204, 7206, 7207, 7230, 7235, 7250, 7251, 7301, 7303, 7305, 7306, 8020, 9003 and 9074
These errors are to do with buffering or playback – and there’s a few things to try:
- Check your internet connection and pause any other internet activity
- Close Prime Video on your device and restart it
- Update your connected device’s DNS settings
- Disable any VPN or proxy servers
- If you’re connected a screen or another monitor, ensure that your HDMI cable and display is compatible with HDCP 1.4 (for HD content) or HDCP 2.2 (for UHD/HDR content)
Check if it’s a problem with your TV or broadband provider
If you’re watching Prime through a third-party provider such as Virgin Media, the issue may be through their platform. Try opening Prime on browser, and not through your TV. If the problem is just on that platform, head to your provider’s help centre.
The issue also may be with your broadband. You can try resetting your hub, or doing a speed test to see if the numbers are lower than usual. You can also see our articles on how to check if Virgin and BT are down, and how to fix your Wi-Fi disconnecting .
Update or change your device
If the problem persists, try loading Prime Video on another device and seeing if that works – this will suss out if it’s an account problem.
Author: Hannah Cowton-Barnes, Entertainment Editor, Tech Advisor
As Tech Advisor’s Entertainment Editor, Hannah is the resident expert in all things streaming, film and TV. Before joining Tech Advisor in 2019, she studied Theatre and Performance at the University of Leeds and created a website dedicated to geek culture and lifestyle. She’s also reviewed a whole range of gadgets including flagship smartphones, wearables and styling tools. Outside of Foundry, she’s written freelance pieces for Polygon, Metro and Den of Geek, and is proud to be a Women Techmakers Ambassador for Google.
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