We explain the steps to check where your parcel has got to.
Before panicking about the possibility of a lost order, it’s always worth checking your account to see if the package has been delayed but is still on the way. There can be a number of reasons why this might happen, such as a van breaking down, extreme weather or maybe even that simple mistake of it being left off the van.
If you’re using the Android or iPhone app, just launch it, tap the three lines in the top left corner, then select My Orders to see your purchase history and any incomplete orders. When you see the one you’re worried about, tap on it then scroll down and select View Order Details for more information.
If your order is showing as delivered, then it’s time for some detective work. The obvious place to start is with the delivery address. In the Track Package or View Order Details you should be able to see the address to which the order was sent.
If the latter is the case, then you should have received an email or notification telling you that the item is ready to be collected. So, check your inbox or notifications to see if you missed it when it first arrived.
Has it been left with a neighbour or in your nominated ‘safe delivery space’?
Check for a ‘sorry we missed you’ card
Yes, the dreaded card that lets you know the courier has come and gone. Be sure to check your letterbox, under the rug by the front door, or ask other members of the household if they’ve seen a card that shows the courier tried to deliver the item. If you do find one, follow the instructions on it to arrange a redelivery.
Wait to see if the online system has gotten ahead of the driver
On some rare occasions, the website or app can report a delivery that still may be in progress. Try leaving it a day after something is reported as delivered to see if the physical item catches up with its digital status.
Go to the Orders page on your account and select the Contact Provider option to directly get in touch with those who sold the item or delivered it.
You can also use the Our Carriers page to find details such as phone numbers for the couriers, so you can call them and enquire about the package. Just make sure you note down the tracking number or the delivery confirmation number that’s displayed on your order, as you’ll need it for the courier to identify your parcel.
Author: Martyn Casserly, Contributor, Tech Advisor
Martyn has been involved with tech ever since the arrival of his ZX Spectrum back in the early 80s. He covers iOS, Android, Windows and macOS, writing tutorials, buying guides and reviews.
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